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Ordering from FoxTail Lights
FoxTail Lights is a DISTRIBUTOR for lighting and industry related products. We do not have access to information other than provided by the manufacturers on the specific products we sell. We receive many calls asking us to provide instructions on how to install our Universal Fit products to a customers specific application. We are more than happy to provide our customers any information we have as to what color wire on our light does what. Please keep in mind we do not know what color wires are on your vehicle and what functions they perform.
At this time FoxTail Lights does not have a retail location. All orders must be shipped! Commercial accounts in the Kansas City Metro area will be delivered by your sales rep.
FoxTail Lights is located in Raymore, MO 64083
- Protecting your personal information / privacy is extremely important to FoxTail Lights.
- At FoxTail Lights we do NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
- We Only send out e-mail notifications and special promotions to those who sign-up through our mailing list link.
- We use FedEx, USPS & UPS to ship to Addresses in the US only.
- Shipping rates are automatically uploaded by the service provider on all orders under $99.00.
- We pay the shipping cost on all orders of $99.00 or more to locations within the continental United States .
- Orders over $99.00 where FoxTail Lights pays the freight will ship via a "Best Way" method determined by FoxTail Lights.
- At this time FoxTail Lights does not have electronic access to our Manufacturers inventory. If you place an order for an item that is out of stock we will contact you regarding other options and release dates. Approx 98% of orders are in transit 12 - 24 hours (M-F) after order placement!
- We generally place orders on a daily basis (M-F) with Peterson Manufacturing Company (11:45 AM deadline). Allowing us to have any item Peterson has in stock the same business day.
- Even if we don't have it in stock we can get it for you fast. At no additional cost to you!!!!!
- Drop-Shipped Orders Will Have A $10.00 Fee.
Time In Transit
Shiping time is (M-F)Central Time! Any Order placed After 11:00CT WILL be considered the next days order! Delivery Days Provided DO NOT INCLUDE Processing time or Weekends/Holidays.
- The map below shows estimated time in transit for UPS and FedEx. These times do not include time needed to process your order.
- Order processing time averages around 12 - 24 hours (M-F)from the time you place your order!
- Orders placed after 11:00am usually ship the next business day.
- Rush Orders can be "DROP SHIPPED" for a fee. ***Restrictions Apply***
- If this will be a TIME SENSITIVE order - please call for availability - we are here to help!
- Call customer service for details @ 1-877-476-5444.
Next Day and 2-Day Air packages
- Next Day and 2-Day Air packages Usually ship from the manufacturer.
- To ensure expedited orders will be processed quickly you MUST call Customer Service @ 1-877-476-5444.
- Normally Orders must be placed by 11:00am Central Time to ship within that business day.
- Normally Orders received after 11:00am Central Time will not ship until the next Business Day.
- Please be sure you have provided DAY TIME contact information.
- Shipper Restrictions apply.
- Rush Orders Do Not Print Separately! To Ensure Your Package Ships In Time, Please Call Us to Let Us Know to Look For It!
(Outside of the USA or using an International Credit Card to ship within the USA)
FoxTailLights.com has partnered with a trusted third-party company, GlobalShopEx to fulfill orders for our international customers. Click here for more information about how our international shipping process works. Once your order is completed, all inquiries should be directed to GlobalShopex at email@example.com or (786) 314-7144.
Global Shopex Local Numbers
Australia (Sydney) Tel: (612) 9037 0252
United Kingdom Tel: (020) 3371 9380
Japan (Tokyo) Tel: (3) 4520 9639
Spain (Madrid) Tel: (91) 829 5114
South Africa Tel: (27 10) 500-2487
Canada (Toronto) Tel: (416) 840 5719
France (Paris) Tel: (01) 7666 0593
Mexico (DF) Tel: (55) 8525 3179
Brazil (Sao Paulo) Tel: (11) 3957 0408
Peru (Lima) Tel: (1) 718 0788
Colombia (Bogota) Tel: (1) 508 2859
Chile (Santiago) Tel: (2) 368 0900
Intended Use of Products
- Our D.O.T. products are designed for use in the United States.
- It is your responsibility to use them in compliance with all local laws.
- Some of our Emergency / Warning lights may have restricted uses under Local and Federal laws.
- ECE Products are for EXPORT ONLY and are not for use in the United States!
- Other restrictions may apply.
Damaged Goods or Lost Shipments
- ANY shipments or packages which appear to be damaged should be refused at the time of delivery.
- Contact FoxTail Lights so we can start a claim A.S.A.P. @ 1-877-476-5444.
Shipments With Incorrect Items
- If We make a mistake and ship an item other than ordered, Please contact Customer Service @ 1-877-476-5444 within 10 Business days of package delivery so we can start a claim.
- At our discretion we will decide weather to issue a call tag for the items return or ship a replacement item.
- It is your responsibility to ensure proper items are received prior to installation or modification of product.
- If items were installed, modified or we were not notified within 10 Business days, we can not file an order error claim!
- At the discretion of FoxTail Lights we may require that the original item be returned prior to the shipment of the next item.
Conditions Of Sale
- Returns ARE accepted within 25 days of order placement and must include RMA information (Available from Customer Service).
- Credit will ONLY be given for New Undamaged Unopened Re-sellable items.
- A 20% Restocking fee Applies.
- Shipping charges are non-refundable.
- If FoxTail Lights Paid Shipping for ANY reason then the costs incurred to ship the order will be deducted from the return value.
- It is the responsibility of the customer to ensure that the items do not get damaged during return shipping, to ensure that the items can be returned.(Package returned items carefully to prevent damage!)
- If for any reason we cannot accept the return you (The Customer) will be responsible for shipping charges back (To Customer). FoxTail Lights will hold unaccepted returns for 30 Days From Return Authorization Date After that items will be considered abandoned and disposed of.
- Any Defective item MUST be returned within 30 days of the invoice date and include RMA information (Available from Customer Service) on outside of box to receive a credit to your card.
- After 30 days the manufacturers' warranty applies.
- All returns Must include your name, shipping address, a copy of your invoice and Return Merchandise Authorization number.
- ALL returns will be refused if the proper RMA number is not easily legible on outside of box upon receipt!
- If any item is received without providing the information needed FoxTail Lights CANNOT insure a credit will be given!
Order on-line or by phone.
- We accept Visa, MasterCard, Discover, American Express and PAYPAL.
- We DO NOT accept personal checks.
- If you would like to pay by check you can use the PayPal option and select to pay with a check.
ORDERING OVER THE INTERNET:
- Ordering over the internet is secure. When you order from FoxTail Lights.com on the internet, you connect with Yahoo's 128 bit Encrypted server and our site is scanned daily to verify our compliance as a CERTIFIED MCAFEE SECURE SITE.
- We are dedicated to protecting your credit card and personal data.
- After placing your order, you will be sent an e-mail order confirmation to the e-mail address you provided.
ORDERING BY TELEPHONE:
- Our phone hours are from 9:00 A.M. - 5:00 P.M. Central Time, Monday - Friday.
- Customer Service # 1-877-476-5444